Nowadays we speak a lot about business value. This article is about the FP&A value proposition.
“Make something people want and sell that, or be someone people need and sell you.”
– Ryan Lilly
Currently, the development of FP&A is a much-discussed topic. But before thinking about how to change the current FP&A practices, we need to understand why an FP&A function is needed in the first place and what value it brings to the business. I have already discussed the challenges with FP&A optimization in one of my previous articles. Now I would like to go a step further and discuss the value proposition of FP&A. To get some new insights, I will use the business canvas model, which originates from Business Architecture.
Although this technique is originally used to analyze the whole business in general, I have found that it works perfectly for FP&A separately. So here are the 10 main lessons I’ve learned from it, and I hope you will benefit from it as well.
Using the business canvas tool to assess FP&A business value
Business Canvas is a tool that can be used to business building blocks and will help you assess them. At the same time, it can help you realize who your key business partners are. Usually, the tool is used to analyze the whole business, but in this case, we will only apply it to FP&A.
The analysis is made by filling in each box, moving from right to left, and from top to. By doing so, you analyze what you (as an FP&A professional) are really doing to keep your customers satisfied. Let’s make such a journey together and develop our common vision. The example’s content is developed in collaboration with Larysa Melnychuk, Managing Director at FP&A Trends Group.
You often use the word ‘customers’ to signify external customers. But in this particular case, you might first think of an internal customer, those to who you deliver your FP&A product. At first glance, these are managers on different organizational levels, including the strategic and operational ones. In the example above, we only took these functions into consideration. Although in your case, you could include external stakeholders, such as shareholders, authorities, the public, etc.
Let’s agree on the definition first: in this article, by ‘value proposition,’ I mean a product or service offered to customers to satisfy their needs. This definition can be translated into one of your key questions: what can you offer your managers that would look valuable in their eyes? And you know that we are not talking about reports themselves: your expert assessment of the information that can be found in the reports, your advice, and your support for decisions they have to make!
Think in what form your customers would prefer to receive your expert advice. This is probably a level of collaboration that still needs to be established. If you want to ‘sell’ your professional opinion, it is you who will need to initiate and maintain effective business communication.
These are people who supply the resources that you can then use to deliver your value proposition. But, what are your key resources? It is data from all your business stakeholders, the delivery of which is supported by the IT function. Be careful not to put all business units from your organizational structure in this box, but only the ones who are actually responsible for the information you need to receive.
Think simply of the tasks you need to do daily to deliver your value proposition as a result. Try to zoom out. Could it be that your main activities and core capabilities are planning, budgeting and forecasting? Or is there anything else?
Think of everything that enables you to perform your key FP&A activities. In our version of the table, we have entered ‘business partnering’ as one of our key enablers. Your advanced professional knowledge is also part of the resources. It would help if you also thought about such business capabilities as financial analysis, advanced analytics, data delivery due to proper data management, corporate performance management techniques, etc. Other business functions in your company might deliver these enabling capabilities.
You use certain channels to reach your customers. And yes, we really entered ‘meetings’ three times; this is not a misprint. We stress that real face-to-face communication is far more valuable and effective when it comes to exchanging information and opinions, reaching mutual understanding, and conquering your influencer status. Of course, reports, dashboards, email, and other communication types should not be excluded, but use them only to deliver information. Your professional opinion and advice should always be delivered in person.
To deliver your value proposition, you will definitely need to cover the cost of your key resources. In the end, the cost structure will contain all of your resources, not only the key ones. We have entered the most essential costs in the table, including professional staff and supporting IT systems.
This topic is the most tricky one. We all understand that FP&A does not generate direct revenue. What it does generate is all of the additional revenue earned due to correct and timely business decisions. And you are among those who have made all of this possible!
This thought experiment has reached its end. The example of the canvas illustrates how you can use this technique in your own FP&A practices. Now it is your turn to finetune all that was discussed according to your company’s ways and make an input into this discussion. In one of my following articles, I will show you how to use this technique for further elaboration, so keep in touch!